FAQ's

How to Place an Order

Simply browse the products and click “Add to Cart” to proceed with your order. If you need assistance, feel free to reach out to us via WhatsApp or through our Contact Us page - we're here to help!

HOW WILL I KNOW IF THE ORDER IS PLACED SUCCESSFULLY?

Once your order is successfully placed, you will receive a confirmation email for your order at the provided email address.  The email will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

WHEN WILL THE ORDER BE DISPATCHED? 

The order will go into processing once our confirmation process has been completed. Our representative will give you a call or an email to confirm the selected order.

CAN I CANCEL MY ORDER? 

Yes, you can cancel your order by sending us an email or calling our number within 12 hours of the order being placed.

I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING, BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO THE MONEY DEDUCTED FROM THE CARD?

Please check your bank/credit card account to ensure that your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank, and unfortunately, we won't be able to expedite this. Please check with your bank for more details.

HOW DO I CHECK THE STATUS OF MY ORDER?

Your order status is updated to you via email. Once your order is placed, you will receive an email with your order details. Again, after your order is dispatched, we will send you an sms with your tracking details. Please check your spam and old sms for the status of your order if you don't see any updates. In case of any unforeseen events that delay your order, you will receive a special update from our end.

WHAT'S THE ORDER DELIVERY TIME?

For international orders, delivery will take 8-10 business days